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Removals Vacancy 2205
Senior Operations Manager (Deputy GM Level)
Position to be based in the Essex area
Salary up to £40,000
 

Our client a removals specialist based in the Essex area is seeking a senior operations manager to join their team.

The candidate will be responsible for running the diary, routing crews (drivers and porters), helping look after the warehousing/storage function and be able to deal with the whole operational aspect of this business.

The ideal candidate will have previous removals experience working at operational management or above level.

The successful candidate will be offered a salary up to £40,000 plus further benefits.

If you wish to apply, please contact the removals team of Flame Recruit Limited quoting reference 2205

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Removals Vacancy 2200
Domestic Removals Sales Estimator
Position to be based in the Surrey area
Salary up to £32,000
 

MAIN PURPOSE OF JOB:

This job exists to secure sufficient profitable work for Company, thus ensuring its financial success.

DUTIES AND RESPONSIBILITIES

  • Deal with customer enquiries, quickly and efficiently, whether telephone, e-mail or COH forms.
  • Inspect customers premises and assess quantities for relocation, both Domestic & Commercial.
  • Sell Company's services effectively / promote marketing and additional services.
  • Plan individual removals, ensuring clear and concise reports / instructions
  • Compile quotations using Company costing data, BODS or on Management instructions.
  • Submit estimates to customers, within company issued timescales.
  • Follow up on submitted quotations
  • Advise Operations on the selection of appropriate vehicles and crew for each removal.
  • Supervise special relocations, if necessary or requested
  • Contribute to the promotion and maintenance of good labour and customer relations.
  • Advise customers on insurance matters in accordance with legislation
  • Investigate and report on claims and complaints, within timescales issued in company procedures
  • Liaise with secretarial and clerical support staff offering assistance.
  • Achieve objectives set by Management.
  • Ensure compliance with the Health and Safety at Work etc. Act 1974
  • Ensure compliance of oneself and subordinates with defined Quality System policy and procedures pertinent to ISO9002 Quality Assurance.
  • Any other duties as may be reasonably requested by the Manager.
  • Supervise and discipline staff on relocations, where, or if, necessary.
  • Submission of monthly sales figures and marketing opportunities / follow-ups.
  • The ideal candidate will have previous removals experience dealing with domestic sales estimation.

In return the successful candidate will be offered a salary up to £32,000 plus car and further benefits.

If you wish to apply, please contact the removals team of Flame Recruit Limited quoting reference 2200 at ray@flamerecruit.co.uk

 

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Removals Vacancy 2199
Group Domestic Sales Move Coordinator
Position to be based in the Surrey area
Salary up to £28,000
 

MAIN PURPOSE OF JOB

This job exists to develop and secure profitable work from the management of various telephone, online, and direct enquiries and to oversee specific opportunities from Sales opportunity to conclusion of the move.

DUTIES AND RESPONSIBILITIES

  • To plan and manage all sales opportunities that are assigned to the Sales Executive and to place the Company in the best position to secure the opportunity.
  • To manage the product/service mix and margins according to agreed aims, liaising with Senior Manager.
  • To make recommendations to the Company as to pricing and service level requirements.
  • To be responsible for the attainment and targets revenue and margin specific accounts set by the Company.
  • To ensure that on all opportunities, the Company is paid in accordance with the agreed contract.
  • To deal with the various accounts on a day-to-day basis that need to be dealt with and to elevate to the Group Domestic Sales Manager if required.
  • File case handling, assisting with the day-to-day control with individual files.
  • To maintain good working relationships with all sales opportunities and customers.
  • To communicate, liaise and negotiate internal and external using appropriate methods to facilitate the development of profitable business and sustainable relationships.
  • To attend training and to develop relevant knowledge, techniques and skills.
  • The processing of invoices and payments through in-house database.
  • Filing Duties relevant to the smooth running of the Department, adhere to the Health & Safety Policy and other requirements relating to care of equivalent.
  • Ensure compliance with oneself with defined Quality Systems, Policies & Procedures pertinent to the various ISO qualifications.
  • Any other duties that may be requested by Management.

Hours 8.30am - 5.30pm

Salary up to £28,000

If you wish to apply, please contact the removals team of Flame Recruit Limited quoting reference 2199 at ray@flamerecruit.co.uk 

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Removals Vacancy 2193
Operations Assistant
Position to be based in the Hampshire area
Salary up to £24,000

Our client a removals specialist based in Hampshire is seeking an experienced removals operations assistant to join their team.

The candidate will be responsible for working closely with the operations manager and team dealing with the day to day duties of routing crews/drivers, looking after the diary etc.

The ideal candidate MUST come from the removals industry dealing with operations.

In return the successful candidate will be offered a salary up to £24,000 plus further benefits.

If you wish to apply, please contact the removals team of Flame Recruit Limited quoting reference 2193 at ray@flamerecruit.co.uk

 
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Removals Vacancy 2183
Domestic Sales Estimator
Position to be based in the Staffordshire area
Salary up to £25,000
 

Our client a domestic/international moving specialist based in Staffordshire is seeking a mainly domestic sales estimator to join their team.

The candidate will be responsible for going into customers homes and giving accurate estimates for mainly domestic and some international moves.

The ideal candidate will have previous removals experience doing domestic and or international sales estimation.

In return the successful candidate will be offered a salary up to £25,000 plus bonus, car and further benefits.

If you wish to apply, please contact the removals team of Flame Recruit Limited quoting reference 2183 at ray@flamerecruit.co.uk

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Removals Vacancy 2160
Domestic Sales Estimator
Position to be based in the West Yorkshire area
Salary up to £30,000
 

Our client a removals specialist based in the West Yorkshire area is seeking a domestic sales estimator to join their team.

The candidate will be responsible for going into clients homes and giving accurate estimates for domestic/UK inland moves.

The ideal candidate must have removals experience dealing with domestic sales estimation.

In return the successful candidate will be offered a salary upto £30,000 plus bonus, car and further benefits.

If you wish to apply, please contact the removals team of Flame Recruit Limited quoting reference 2160 at ray@flamerecruit.co.uk

 

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Removals Vacancy 2158
Operations Manager
Position to be based in the Leicestershire area
Salary up to £30,000
 

Our client a removals specialist based in Leicestershire is seeking an experienced removals operations manager to join their team.

The candidate will be responsible for looking after all operations for this branch including routing crews, running the diary and being the candidate who can run the operational show.

The ideal candidate must have previous experience working within the removals industry dealing at operational management level.

In return successful candidate will be offered a salary up to £30,000 plus further benefits.

If you wish to apply, please contact the removals team of Flame Recruit Limited quoting reference 2158 at ray@flamerecruit.co.uk

 

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Removals Vacancy 2141
Sales Estimator
Position to be based in the Hampshire area
Salary up to £26,000
 

Our client a removals specialist based in Hampshire is seeking an estimator to join their team.

The candidate will be responsible for going into customers homes and giving accurate estimates for domestic and international moves.

The ideal candidate must have previous experience of working within the removals industry dealing with sales estimation.

In return the successful candidate will be offered a salary up to around £26,000 plus commission, car and further benefits.

If you wish to apply, please contact the removals team of Flame Recruit Limited quoting reference 2141 at ray@flamerecruit.co.uk

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Removals Vacancy 2140
Sales Estimator
Position to be based in the Shropshire area
Salary up to £26,000
 

Our client a removals specialist based in Shropshire is seeking an estimator to join their team.

The candidate will be responsible for going into customers homes and giving accurate estimates for domestic and international moves.

The ideal candidate must have previous experience of working within the removals industry dealing with sales estimation.

In return the successful candidate will be offered a salary up to around £26,000 plus commission, car and further benefits.

If you wish to apply, please contact the removals team of Flame Recruit Limited quoting reference 2140 at ray@flamerecruit.co.uk

 

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Removals Vacancy 2130
French Speaking International Corporate Developer/Sales Estimator
Position to be based in the Abu Dhabi area
Salary 15,000 AED all inc. plus car, commission, flight home and fuel

Our client an international moving specialist based in Abu Dhabi is seeking a French Speaking international corporate business developer/sales estimator to join their team.

The candidate will be responsible for developing international corporate moving business along with sales estimating.

The ideal candidate must have previous removals experience developing international corporate business and sales estimation, along with being fluent in French.

In return the successful candidate will be offered a salary up to 15,000 AED All Inc. plus car, commission, flight home and fuel.

If you wish to apply, please contact the removals team of Flame Recruit Limited quoting reference 2130 at ray@flamerecruit.co.uk

 
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Removals Vacancy 2127
Private Migrant International Sales Coordinator
Position to be based in the Surrey area
Salary £Negotiable

Our client a removals specialist based in Surrey is seeking a private migrant sales coordinator to join their team.

The candidate will be responsible for giving accurate estimates and quotes over the phone for international private migrant moves.

The ideal candidate will have previous experience of working within the international private migrant moving sector working within the sales side.

In return the successful candidate will be offered a competitive salary plus further benefits.

If you wish to apply, please contact the removals team of Flame Recruit Limited quoting reference 2127 at ray@flamerecruit.co.uk

 
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Removals Vacancy 2118
Removals Sales Coordinator
Position to be based in the Surrey area
Salary up to £29,000
 

Our client a removals specialist based in Surrey is seeking a removals experienced internal sales coordinator to join their team.

MAIN PURPOSE OF JOB

 

This job exists to develop and secure profitable work from the management of various telephone, online, and direct enquiries and to oversee specific opportunities from Sales opportunity to conclusion of the move.

 

2. DUTIES AND RESPONSIBILITIES

 

a) To plan and manage all sales opportunities that are assigned to the Sales Executive and to place the Company in the best position to secure the opportunity.

 

b) To manage the product/service mix and margins according to agreed aims, liaising with Senior Manager.

 

c) To make recommendations to the Company as to pricing and service level requirements.

 

d) To be responsible for the attainment and targets revenue and margin specific accounts set by the Company.

 

e) To ensure that on all opportunities, the Company is paid in accordance with the agreed contract.

 

f) To deal with the various accounts on a day-to-day basis that need to be dealt with and to elevate to the Group Domestic Sales Manager if required.

 

g) File case handling, assisting with the day-to-day control with individual files.

 

h) To maintain good working relationships with all sales opportunities and customers.

 

i) To communicate, liaise and negotiate internal and external using appropriate methods to facilitate the development of profitable business and sustainable relationships.

 

j) To attend training and to develop relevant knowledge, techniques and skills.

 

k) The processing of invoices and payments through in-house database.

 

l) Filing Duties relevant to the smooth running of the Department, adhere to the Health & Safety Policy and other requirements relating to care of equivalent.

 

k) Ensure compliance with oneself with defined Quality Systems, Policies & Procedures pertinent to the various ISO qualifications.

 

l) Any other duties that may be requested by Management.

 

The ideal candidate will preferably have previous sales coordination experience working within the removals and looking for a new challenge.

 

In return the successful candidate will be offered a salary up to £28,000 plus further benefits.

 

If you wish to apply, please contact the removals team of Flame Recruit Limited quoting reference 2118 at ray@flamerecruit.co.uk

 
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Removals Vacancy 2115
Move Manager
Position to be based in London
Salary up to £29,000
 

Job Description / Overview

This is an important Customer Service role where you will be part of a close knit team of Move Managers, representing our service and working across our whole business with both Domestic and Commercial clients. You will be personally responsible for arranging and executing roughly 40 removals per month. You will also be keeping up relations and quoting for current clients who are offering repeat business.

Key responsibilities of the role:

  • The role will incorporate managing all aspects of a customer’s move, including:
  • Booking Confirmations / Administration And Customer Liaison
  • You will work with your sales ‘buddy’ in receiving booking confirmations. You will start with an introductory phone-call and email and you will be fully responsible for the customer from this point onwards.

Removal Preparation and Execution

  • Making sure that all aspects of the removal is discussed with the customer and agreed internally, including:
  • Arranging box deliveries and collections
  • Raising invoice and taking payments
  • Arranging parking by borough
  • Liaising with the Ops Manager to ensure all crew and vehicle requirements will be met
  • Inputting information onto Crew Sheets with instructions for the team.
  • Sending out texts to the crew with start times for the following day
  • Arranging extra equipment -pianos/hoists/handymen etc.

Hourly Rate quotes

  • You may also be responsible for your own business, creating Hourly Rate Quotes especially for customers in and out of storage
  • Calculating final removal charges for Hourly Rate Quotes

Assisting with Complaints And Queries (Post-Move)

  • Sending follow up emails to customers, including settling outstanding balances and sending out review requests
  • Monitoring customer Feedback
  • Weekly tracker for customer reviews
  • Communicating with the insurance company for insurance claims
  • Contesting parking tickets
  • Cost centre analysis for worksheet to be completed for all complete moves.

Repeat Customers

  • Preparing Quotations and booking in removals for repeat customers

Role Requirements

  • Extensive customer service experience, with a real desire to keep customers happy
  • Outstanding ability to manage quantities of administration
  • Excellent attention detail
  • A self-motivated and driven individual, unflappable during busy times
  • Exceptional time management skills, with the ability to prioritise workloads and meet deadlines
  • Excellent verbal communication, presentation skills and writing proficiency
  • Experience in the UK Domestic Removals market a bonus (but not a requirement)
  • Flexibility, in order to respond to changing business needs
  • Willingness to engage, learn and share best practice across the team and organization

Hours

Hours will be either 8.00am - 5.00pm OR 9.00am - 6.00pm Monday to Friday. There will also be a requirement to work one Saturday a month (09.00am - 5.00pm), with a day off in-lieu.

In return the successful candidate will be offered a salary up to £29,000 plus further benefits.

If you wish to apply, please contact the removals team of Flame Recruit Limited quoting reference 2115 at ray@flamerecruit.co.uk

 

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Removals Vacancy 2108
Operations Coordinator
Position to be based in London
Salary £Negotiable
 

Our client an international moving specialist based in London is seeking an experienced logistics coordinator to join their team.

 

  • UK Diary : Assess each job specifics from survey / Allocate manpower & vehicles as required / Assign crews
  • UK Diary : Arrange ‘Third party’ services on UK operations
  • UK Diary : Obtain comparison quotes from UK partners on operations o/s 100 mile radius from the companies base
  • European Road Diary : Monitor progress on European road moves and arranging third party services with network of Partners/agents
  • European Road Diary : Obtain comparison rates from UK contractors specialising in European operations
  • Warehouse Diary : Labour allocation
  • Overseeing diary operations on daily basis - Monitoring crew arrival times / Progress / Problem solving
  • Book shipments In/Out of the companies store
  • The successful candidate MUST have a removals background in operations.

    In return the successful candidate will be offered a competitive salary plus further benefits.

     

If you wish to apply, please contact the removals team of Flame Recruit Limited quoting reference 2108 at ray@flamerecruit.co.uk

 
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Removals Vacancy 2102
Domestic Sales Estimator
Position to be based in London
Salary up to £30,000
 

Our client a domestic moving company based in London NW10 is seeking a domestic sales estimator to join their team.

The candidate will be responsible for going into customers homes and giving accurate estimates for inland UK moves.

The ideal candidate will have previous removals domestic sales estimation experience.

In return the successful candidate will be offered a salary upto £30,000 plus vehicle and bonus OTE £45,000.

If you wish to apply, please contact the removals team of Flame Recruit Limited quoting reference 2102 at ray@flamerecruit.co.uk

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Removals Vacancy 2096
Move Manager
Position to be based in Hertfordshire
Salary up to £26,000

Our client a removals specialist based in Hertfordshire is seeking a customer services executive (Move Manager) to join their team.

 

JOB PURPOSE:

  • You will be an excellent communicator who takes pride in meeting your deadlines and consistently delivers.

RESPONSIBILITIES:

  • One point customer contact throughout the customer journey
  • Understanding the customers needs and improve the customer experience
  • Maximise sales opportunity
  • Ability to up sell products and services
  • Work to company and legal standards when processing documentation
  • To deal with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing
  • Maintain excellent customer service and communication standards at all times
  • Work to KPI’s ensuring targets are met
  • Take part in team meetings and briefings when planned
  • Ability to problem solve
  • To build and maintain effective working relationships within the team

KPI’s:

  • Effective management of all incoming calls and enquiries.
  • Accurate input on Navision.
  • Increase in enquiry base.
  • Conversion of enquiries to quotes.
  • Adherence to the 3 call process.
  • Cash management.
  • Customer queries and complaints managed.
  • Improvement to budgeted claims percentage.
  • Branch use again score 95%.
  • Branch service score of 8.7.

SKILLS, KNOWLEDGE & EXPERIENCE:

  • The ability to actively listen
  • Ability to work with others and share best practice
  • Be enthusiastic, self motivated and positive in your approach with a "can do" attitude
  • Have excellent organisational skills with the ability to prioritise
  • Exhibits flexibility, be adaptable to change
  • Customer Centric, create a great customer experience
  • Ability to communicate effectively on all levels
  • Excellent time management, with the ability to work well under pressure
  • Build rapport with customers
  • A passion for completing all tasks to the highest standard and be driven by results
  • Have the drive to succeed
  • Proficient IT skills - Office, Word, Excel

In return the successful candidate will be offered a salary up to £26,000 plus further benefits.

 

If you wish to apply, please contact the removals team of Flame Recruit Limited quoting reference 2097 at ray@flamerecruit.co.uk

 
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Removals Vacancy 2095
Office Based Sales Consultant
Position to be based in the Hertfordshire area
Salary up to £25,000
 

Our client a removals specialist based in Hertfordshire is seeking an office based sales consultant to join their team.

Job Purpose:

Grow territory revenue within the brand image and deliver profitable revenue in line with margin expectation and targets. In conjunction with the Sales Managers, identify, establish and develop a successful OBS process, method and strategy to effectively service the Group’s requirements.

Responsibilities:

  • Answering incoming enquiries from all channels (including but not limited to Live chat, Web, lead generation, telephone) commercially reviewing them and actioning appropriately.
  • Complete customer surveys via telephone, video call and self survey information
  • All enquiries/quotations to be recorded in their in house CRM system
  • Identification of customer buying criteria.
  • Price bounce to gauge customer reaction.
  • Accurate costings via costing form and table.
  • Determining margin through factors such as move date, insurance value, competition and customer confidence in brand.
  • Insurance sales and uplifts.
  • Introduce affiliate revenue streams.
  • Prepare and submit quotation to customer.
  • Follow up all jobs to conclusion and maintain records in the companies CRM system
  • Work with the Operations team to establish appropriate service standards, and to proactively seek service improvements.

KPI’s:

  • Achieve annual revenue targets.
  • Sales productivity target.
  • Conversion rates from PF04.
  • Achieve product margins via PF10 report.
  • 12 monthly sales reviews.
  • Sales person of the year.
  • Zero quotes with past move dates.
  • Quote submission within the required timescale.

Skills, knowledge and experience:

  • Previous sales experience.
  • Good negotiating and influencing skills.
  • Excellent communication skills both written and verbal.
  • PC literate
  • Ability to build alliances and maintain relationships.
  • Ability to understand both customer and competitive environment.
  • Good networking skills.
  • Commercial awareness

Personal attributes

  • Consultative Skills - understanding customer requirements and competitive environment
  • Selling skills and concepts - Influencing, listening, questioning, negotiating and gaining commitment)
  • Organised
  • Ability to work under pressure and deliver to deadlines
  • Flexible
  • Proactive
  • Approachable

In return the successful candidate will be offered a salary up to £25,000 plus bonus.

If you wish to apply, please contact the removals team of Flame Recruit Limited quoting reference 2095 at ray@flamerecruit.co.uk

 

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Removals Vacancy 2093
Office Based Sales Consultant
Position to be based in the Manchester area
Salary up to £22,000
 

Our client a removals specialist based in Manchester is seeking an office based sales consultant to join their team.

Job Purpose:

Grow territory revenue within the brand image and deliver profitable revenue in line with margin expectation and targets. In conjunction with the Sales Managers, identify, establish and develop a successful OBS process, method and strategy to effectively service the Group’s requirements.

Responsibilities:

  • Answering incoming enquiries from all channels (including but not limited to Live chat, Web, lead generation, telephone) commercially reviewing them and actioning appropriately.
  • Complete customer surveys via telephone, video call and self survey information
  • All enquiries/quotations to be recorded in their in house CRM system
  • Identification of customer buying criteria.
  • Price bounce to gauge customer reaction.
  • Accurate costings via costing form and table.
  • Determining margin through factors such as move date, insurance value, competition and customer confidence in brand.
  • Insurance sales and uplifts.
  • Introduce affiliate revenue streams.
  • Prepare and submit quotation to customer.
  • Follow up all jobs to conclusion and maintain records in the companies CRM system
  • Work with the Operations team to establish appropriate service standards, and to proactively seek service improvements.

KPI’s:

  • Achieve annual revenue targets.
  • Sales productivity target.
  • Conversion rates from PF04.
  • Achieve product margins via PF10 report.
  • 12 monthly sales reviews.
  • Sales person of the year.
  • Zero quotes with past move dates.
  • Quote submission within the required timescale.

Skills, knowledge and experience:

  • Previous sales experience.
  • Good negotiating and influencing skills.
  • Excellent communication skills both written and verbal.
  • PC literate
  • Ability to build alliances and maintain relationships.
  • Ability to understand both customer and competitive environment.
  • Good networking skills.
  • Commercial awareness

Personal attributes

  • Consultative Skills - understanding customer requirements and competitive environment
  • Selling skills and concepts - Influencing, listening, questioning, negotiating and gaining commitment)
  • Organised
  • Ability to work under pressure and deliver to deadlines
  • Flexible
  • Proactive
  • Approachable

In return the successful candidate will be offered a salary up to £22,000 plus bonus with an OTE of £27,000

If you wish to apply, please contact the removals team of Flame Recruit Limited quoting reference 2093 at ray@flamerecruit.co.uk

 

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Removals Vacancy 2089
Baggage Sales Consultant
Position to be based in London NW10
Salary up to £18,000

Our client an international moving specialist based in London NW10 is seeking a Baggage Sales Consultant to join their team.

Responsibilities:

  • To answer customer enquiries - baggage and cars/vehicles
  • To correctly advise potential customers of the services offered by the Company
  • To issue all quotations within a maximum of 48 hours of enquiry
  • To offer all customers insurance
  • To ensure receipt of customer's acceptance - either in the form of shipping instructions or other written confirmation
  • To issue country guides/information sheets as required
  • To book and process all jobs
  • To issue invoices in a timely manner and ensure payment
  • To have up-to-date knowledge of Customs procedures/regulations
  • To ensure that correct paperwork is sent to the customer
  • To ensure that the Baggage Manager is kept informed of all problems
  • To answer all department 'phone calls before the 5 ring and connect the party to the correct contact within 1 minute
  • To maintain confidentiality at all times
  • To comply with all aspects of Health and Safety
  • To comply with the Environmental Policy
  • Any other duties as may be requested by the Company

The ideal candidate will have previous experience within a sales environment.

In return the successful candidate will be offered a salary of up to £18,000 with a very good commission structure.

If you wish to apply, please contact the removals team of Flame Recruit Limited quoting reference 2089 at ray@flamerecruit.co.uk

 

 

 

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Removals Vacancy 2061
Sales Estimator/Operations Manager
Position to be based in the Aberdeen area
Salary up to £32,000
 

Our client a removals specialist based in Aberdeen is seeking an experienced sales estimator who also has operations experience to join them.

The candidate will be responsible for going out and giving accurate estimates for moves but also to look after operations back in the depot. The branch isnt a big one hence being able to do a dual role.

The ideal candidate will have removals experience and preferably have both operations and sales background.

In return the successful candidate will be offered a salary up to £32,000 plus car and further benefits.

If you wish to apply, please contact the removals team of Flame Recruit Limited quoting reference 2061 at ray@flamerecruit.co.uk

 

 

 

 

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Removals Vacancy 2050
International Move Coordinator (Global Moves Specialist)
Position to be based in the London NW area
Salary up to £40,000
 

Our client an international removals specialist based in London NW is seeking an international move coordinator (Global Move Specialist) to join their team.

The candidate will be looking after large corporate accounts dealing with the movement of house hold goods international from start to finish for both imports and exports.

The ideal candidate must have a minimum 4 years experience dealing with international move coordination for large corporate accounts dealing with the whole process from start to finish.

In return the successful candidate will be offered a salary up to £40,000 plus further benefits.

If you wish to apply, please contact the removals team of Flame Recruit Limited.

 





Flame Recruit Limited
50 High Street
Maldon
Essex
CM9 5PN

T: + 44 (0) 1621 874999
E: careers@flamerecruit.co.uk